In a crisis response to a school bus accident, what should the counselor do first?

In a crisis response scenario such as a school bus accident, the first step for a counselor should be to verify information about the event. This is essential because accurate information helps establish a clear understanding of what occurred, which is crucial for making informed decisions about the next steps to take. By confirming the details of the incident, the counselor can provide reliable support and guidance to both the school community and those affected.

Gathering verified information also aids in effectively communicating with both parents and staff, ensuring that everyone receives consistent and factual updates. This step is foundational because it prevents the spread of misinformation, which can lead to further distress and confusion among students, parents, and staff.

The subsequent actions, such as responding to media inquiries, suggesting language for teachers, or contacting parents, all rely on having accurate knowledge of the situation. Only after verifying the facts can the counselor appropriately address these other critical components of crisis management.